Diploma in Front Office Management & Diploma in Customer Care & Service is  part-time program is specifically designed to provide Front office and Customer Care personnel with a rounded and in-depth knowledge of Front Office-related fields. It aims to enhance the professional skills and competencies of Front office & Customer Care   personnel

Certificate in Front Office Management


Course Content

  • Accounting

  • Business Management & Administration 

  • Computer application & appreciation

  • International Business Communication

  • Office Procedures & Administration

Diploma In Front Office Management

Course Content

  • Business Law

  • Human Resource Management 

  • Management Theory & Practice

  • Purchasing Management

  • Sales & Marketing management

Admission Requirements

  • Kenya Certificate of Secondary Education (KCSE)

  • Average Grade C or equivalent, or less

  • Persons Aged 18 and above

  • Age 25 years and above, minimum 2 years job experience & a letter from employer

The modules listed above maybe conducted in a different sequence.


 Course Duration

  • 5 Months per level

  • Lessons are conducted thrice a week


 Assessment Methods

Candidates are assessed through assignments, tests and written examinations for all modules. The Diploma in Front Office and Diploma in Customer Care & Service will be awarded  upon successful completion of the program.



Graffins College graduates are granted exemption into Qualifi Business Management Program (UK)

Followed by an advanced standing for a Qualified Bachelors Degree or Industry Qualification of the students choice.


Admission Requirements

  • Kenya Certificate of Secondary Education (KCSE)Average Grade C or equivalent, or less

  • Persons Aged 18 and above who have been employed in the field of Front office or Customer Service for a minimum of 6 Months

  • Those with other qualifications and working experience will be considered on an individual basis.

  • Admission to the program is subject to the approval of Graffins College Academic Board.


Intakes, Timings & More

  •  Prospective Students may register any time for this course. Classes Commence from April, July, October & December.

  • Class Timings Are As Follows:

  • Afternoon- 2.00 PM- 4.00 PM

  • Evening- 5.30 PM- 7.30 PM

  • Classes held at Moi Avenue Campus

  • Join now & Enjoy our Special Offer: 25% off on all courses!

Westlands Campus
Westlands Road, Off Mpaka Road,
P.O. Box 13800, 00800 – Nairobi.
Mobile: 0712 222877, 0736 541192

Tell: 0718612673

Moi Avenue Campus
Veteran House opposite Rahimutulla Trust Building along Moi Avenue.
P.O.Box 45965-00100 Nairobi
Mobile: 0723 772546, 0733 765427

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